Privacy & Policy
1. Introduction
Welcome to Mana Bandi Foods. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our mobile app. By accessing our services, you agree to the terms in this Privacy Policy.
2. Information We Collect
We may collect the following details from you:
- Name, email address, phone number
- Delivery address and location data
- Payment information (processed securely by payment gateway)
- App usage, device information, and IP address
3. How We Use Your Information
We use the collected information to:
- Process and deliver food orders
- Improve our platform and user experience
- Provide customer support and notifications
- Prevent fraud and unauthorized transactions
4. Sharing of Information
We do not sell your data. We may share limited details with:
- Delivery partners for order fulfillment
- Payment gateways to process your transactions
- Government authorities if required under law
5. Data Security
We use encryption and secure servers to protect your personal information. However, no online platform can guarantee 100% security.
6. Cookies & Tracking
Our website may use cookies to enhance user experience, remember preferences, and analyze traffic. You can disable cookies in your browser if you prefer.
7. User Rights
You have the right to:
- Access, update, or delete your personal information
- Request clarification on how your data is used
- Withdraw consent anytime
8. Policy Changes
We may update this Privacy Policy occasionally. Any changes will be posted here with a revised date.
9. Contact Us
If you have any queries regarding this policy, contact us at:
Email: help.manabandifoods@gmail.com
Phone: +91 79933 24446
10. Shipping / Delivery Policy
Mana Bandi Foods aims to deliver your order as quickly as possible. Delivery timelines may vary based on location, availability of delivery partners, weather, and traffic conditions. Estimated delivery time will be shown during checkout.
- Orders once placed cannot be changed after dispatch.
- Delivery charges may apply based on your location.
- We are not responsible for delays caused by third-party delivery partners or unforeseen events.
- If the delivery address provided is incorrect, the order may be cancelled without a refund.
11. Return & Cancellation Policy
As we deal with perishable food products, returns are not accepted once the order is delivered. However, you may cancel your order under the following guidelines:
- Cancellation is allowed only before the order is prepared or dispatched.
- If you receive damaged, incorrect, or spoiled food, you must report it within 30 minutes of delivery with clear photo proof.
- Refunds (if applicable) will be processed to your original payment method within 3-7 working days.
- Once the order is prepared or out for delivery, cancellation will not be permitted.
Our support team reserves the right to approve or reject refund or cancellation requests based on the company’s policies.